Client project
WhatsApp AI Assistant for Hi-Tech Eye Surgery Center
A delivered WhatsApp AI assistant for Hi-Tech Eye Surgery Center, supporting patient enquiries, appointment actions, bilingual conversations, and staff escalation.
- Type
- Client project
- Status
- Delivered
- Industry
- Healthcare
- Location
- Pune, India
- Relevant service
- WhatsApp AI Assistant
- Client identity
- Hi-Tech Eye Surgery Center
- Published outcome
- Delivered workflow; no performance metrics claimed
Hi-Tech Eye Surgery Center approved public use of its name, logo, supplied project visuals, and testimonial. This page does not claim unverified performance figures or disclose patient medical information.
Approved project visual
Approved project visual showing the WhatsApp experience and connected n8n workflow. No patient identity or private medical information is displayed.
Business and problem
Context before automation.
Business
Hi-Tech Eye Surgery Center is an eye-care clinic in Pune. The clinic approved public use of its name, logo, supplied project visuals, and testimonial for this case study.
Problem
Patients use WhatsApp for service questions, OPD timings, availability, bookings, appointment changes, and requests that need staff attention. Handling every conversation manually requires consistent replies, availability checks, and coordination by the clinic team.
Solution and workflow
What can be described publicly.
Rynx Systems built a WhatsApp AI assistant around the clinic’s patient-information and appointment workflows. It uses an approved clinic knowledge base, supports appointment requests and changes, communicates in Hindi and English, and escalates conversations when a staff member is needed.
- 01
A patient sends a message to the clinic on WhatsApp.
- 02
The assistant identifies whether the message is a general question or an appointment request.
- 03
General enquiries use the configured clinic knowledge base.
- 04
Booking requests follow the appointment workflow and check the scheduling information.
- 05
Reschedule and cancellation requests follow their configured change workflows.
- 06
Requests needing human attention are escalated to the clinic team.
Key capabilities
Confirmed scope without invented claims.
Only details supported by the current brief are included. Unapproved implementation details remain private.
Appointment booking support
Rescheduling and cancellation
Hindi and English conversations
Structured five-minute scheduling slots
Human escalation when needed
WhatsApp for patient communication, an AI assistant for conversations, n8n for workflow coordination, a scheduling sheet with five-minute intervals, a clinic knowledge base, and a Hostinger VPS running Ubuntu.
A delivery timeline has not been approved for publication.
Rynx Systems delivered a system that can respond using configured clinic information, support appointment booking and changes, communicate in Hindi and English, use a structured scheduling sheet, and escalate to staff. Enquiry volume, appointment volume, staff time saved, and other performance figures have not been verified.
“Rynx Systems built a WhatsApp AI Appointment System for our clinic that helps patients get answers, select a doctor, and book appointments through WhatsApp. Aslam understood our requirements and supported us throughout the setup. We appreciate the work and would recommend Rynx Systems to clinics looking to simplify appointment handling.” — Dr Salim, Hi-Tech Eye Surgery Center
Approved project gallery
The workflow, shown clearly.
These visuals were supplied for the case study and approved by the client for public use.
Relevant service
Explore WhatsApp AI Assistant for your workflow.
We’ll scope the role, information, boundaries, integrations, and handoff path around your actual requirement.